Hemingway’s Refund Policy
Hemingway Publishers maintains a clear and fair refund policy to ensure transparency for every author we serve.
Hemingway Publishers maintains a clear and fair refund policy to ensure transparency for every author we serve.
Our refund policy is designed to ensure fairness and transparency for both our customers and our company. Refund requests will be evaluated according to the terms outlined below.
Customers may request a full refund before our team begins work on the project. If the request is submitted within 24 hours of purchase and no work has been initiated, a 100% refund will be issued.
After 24 hours, any approved refund may be subject to service and transaction fee deductions. Full refunds will no longer be available after this period.
Customers may request a refund if the delivered work does not meet the agreed-upon project requirements.
We provide unlimited revisions to ensure the final deliverable meets expectations. If we are unable to satisfy the agreed requirements after reasonable revision attempts, a partial or full refund may be issued based on the extent of the discrepancy.
If we fail to deliver the requested service within the agreed timeframe and documented evidence confirms that the delay was caused by our team, a refund may be issued after all reasonable resolution attempts have been exhausted.
All refund requests must be submitted within 10 days of the initial delivery date. Requests received after this period will not be eligible for review or processing.
Refunds will not be granted for minor issues that can reasonably be corrected through revisions.
If you have any questions or concerns regarding this Refund Policy, please contact our support team.
Email: info@hemingwaypublishers.com
